OUTBOUND CALL CENTER SOLUTIONS
Rising operational costs and dwindling profit margins are a common complaint among many business owners trying to grow their sales. As any start-up or small business knows, a successful B2B marketing campaign hinges on your ability to turn prospective clients into satisfied customers. Appointment setting is integral to generating sales and revenue, but remains a challenging aspect of business development for many practical reasons.
Whether you’re a Fortune 500 or just entering the realm of B2B sales, outsourcing your appointment setting services with Marketing Strategizers offers significant advantages and measurable results in lead quantity and ROI. As a highly experienced B2B appointment setting company, Marketing Strategizers delivers a cost-effective way to start a dialogue, uncover interest and convert a greater number of prospects into real clients.
WHAT IS APPOINTMENT SETTING?
Appointment setting is crucial for businesses and expanding ventures that rely on quality leads to close sales and generate revenue. The primary goal of an appointment setter is to transform prospects into interested buyers, which is where the professional sales team at Marketing Strategizers come in. To accomplish this, appointment setters must establish a rapport with leads, making a positive impression as they evaluate the prospect’s interest, motivation and budget for the products or services on offer. By gaining extensive knowledge about your industry, appointment setters can diplomatically vet prospects, generate interest and ultimately set qualified appointments with sales staff.
Effective B2B appointment setting services operate like an extension of your own sales team, using a customized script and in-depth knowledge of your venture’s products, solutions and market.
THE BENEFITS OF APPOINTMENT SETTING
Drumming up qualified leads is a vital component to growing your business. Appointment setting services continually stock your pipeline, freeing up your sales reps to focus their energies on closing deals, not following up on dead-end leads. Dedicated appointment setters are trained to present your brand in the best possible light and will only hand over leads once they have demonstrated a willingness, authority and budget to buy. Your appointment setters provide complete transparency and constant communication, just as if they were in the building next door.
Professional appointment setters not only nurture leads into ready-to-buy prospects, they are also trained to identify service and product matches, helping to streamline sales productivity. The combined effect of allowing each team to focus on their strengths is a business that runs smarter, more efficiently and more profitably.
HOW OUTSOURCING APPOINTMENT SETTING BOOSTS SALES
Increasing numbers of businesses across the globe are enjoying the financial benefits of outsourcing their appointment setting to experts. Why spend the time, money and energy training in-house cold callers when you can outsource to a proficient team that delivers qualified decision makers. Here at Marketing Strategizers, our agents are focused on providing sales with high-quality leads and better opportunities, helping your business drive a successful campaign.
WHY OUTSOURCE APPOINTMENT SETTING?
Generate Quality Leads
Better Opportunities for Closing
Increases the Conversion Rate
Streamline your sales funnel
Similar to sales outsourcing, contracting out your appointment setting is a great way optimize productivity across all business sectors, giving you a competitive edge. Marketing Strategizers already has the trained personnel, software, databases and infrastructure in place to set quality appointments, lowering your cost per sale.
Outsourced appointment setting services generate quality leads, helping entrepreneurs close more deals, boost sales and grow their business. Learn how Marketing Strategizers can help you surpass sales benchmarks by contacting our offices today.
DATA VERIFICATION SOLUTIONS
Authentic data builds stronger, more streamlined business operations that are primed for success. Maintaining accurate databases that are free of outdated or erroneous information is pivotal for maximizing efficiency and getting desired results. More companies are turning to high quality data verification services to optimize workflow, boost performance and gain a cutting edge in an increasingly competitive marketplace.
Marketing Strategizers has years of experience offering data verification services to companies across all industry sectors. Our skilled team is trained to cross-check datasets for human and instrument errors, assuring that your database is authentic, reliable and up-to-date.
WHAT IS DATA VERIFICATION?
Data verification is the process of checking migrated or backed-up datasets for inconsistencies and accuracy. This time-consuming and laborious task is designed to eliminate mistakes, missing values, duplicates and invalid data that can hamper operations and the success of your B2B campaign. Authentic data is at the heart of every business, driving important decisions and strategies that impact growth. Data verification assures that the information entered matches the original source. This process may be completed manually through double entry checks, vigilant proofreading against original documents, as well as phone or email verification. Data and records may also be authenticated and checked for precision through software technologies that are cost-effective and yield fast results.
THE BENEFITS OF DATA VERIFICATION
At Marketing Strategizers, we understand that accurate, verified data fuels a dynamic commercial environment and drives strategies in the right direction. The need for quality, updated data is relevant to any operation that wants to expand and augment profits.
Some of the numerous benefits of data verification include:
Assures a quality, authentic database
Increases operational efficiencies
Streamlines data management
Lowers distribution costs
Generates higher ROI
Drives smarter business strategies
Improves customer experience
Enables more timely decisions
Helps develop a stronger sales pipeline
HOW OUTSOURCING DATA VERIFICATION IMPROVES DATA MANAGEMENT
Marketing Strategizers offers data verification services that help you gain a competitive advantage. Business strategies based on outdated or incorrect data can negatively impact the health and growth of your operation. Using state-of-the-art methodology and software, our skilled team of professionals improve the quality and accuracy of your dataset down to the last detail, identifying gaps and decreasing B2B data decay. In-house data authentication is costly and often entails long processing time. Outsourcing data verification to Marketing Strategizers is an affordable way to optimize data management, streamline work processes and deliver excellent customer service.
Make rational business decisions and marketing strategies based on intelligent data that is consistent and up-to-date. We offer data verification services that authenticates residential and official addresses, postal codes, phone numbers, email addresses, contact names, as well as education and job histories for employees. Marketing Strategizers' data verification analysts work with various industries and businesses of all sizes, from financial institutions and market researchers to multi-national Fortune 500 companies.
Our services are customized and cost-efficient, letting you reduce operating costs substantially. For fast turn-around times on data verification services that are privacy compliant and quality assured, contact Marketing Strategizers to discuss how we can help you.
Post Sales Follow Ups
Successful organizations understand that the story does not end with the sale. A post-sales follow up plan opens up opportunities to continue service, close additional deals, and build customer loyalty. Your most promising potential customer is the customer you already have and well-managed post sales follow up calls are the key to leveraging that potential.
Outsourcing post sales follow up services lets a business focus on its strengths while reaping the benefit of a telemarketing professional’s expertise. Marketing Strategizers skillfully manages post sales follow ups to support your campaign.
WHAT ARE POST SALES FOLLOW-UPS?
Post sales follow ups are an organization’s key to keeping the relationship going even after the deal has closed.
DEPENDING ON THE BUSINESS’S MODEL AND GOALS, IT CAN INCLUDE:
Inquiring about customer’s happiness and further needs
Making requests for feedback
Offering warranty service, repairs, refunds and customer support
Pitching further related promotions
Any other communication that builds on the prior relationship created by the sale
Effective post sales follow ups are part strategy and part art. Having a clear purpose for a follow-up adds value and opportunity while careless follow ups can annoy customers and turn them off.
THE BENEFITS OF POST SALES FOLLOW-UPS?
Follow ups convey the feeling of personalized care, which is often lost in this automated world.
When handled well, post sales follow ups offer the chance to build customer loyalty. This opens the door to additional sales, referrals, positive online reviews, the opportunity to advertise upcoming promotions, and general good will associated with your brand. Thoughtful follow up can put an organization in tune with customer needs. It can also keep it in the forefront of clients’ minds so that it is the go-to resource when a new need arises.
HOW OUTSOURCING POST SALES FOLLOW UPS HELPS YOU CLOSE MORE DEALS
Whether an organization manufactures a product or provides a service, it does so because that is where it excels. Conducting follow ups post-sale is another skill entirely unto itself. Placing these calls in the hands of trained telemarketers who are skilled in follow up calls means you can focus on providing the best product possible and leave post sales calls to agents experienced in this type of customer care.
Outsourcing also reduces the time and expense of training on-site customer service agents. An off-site staff already has the skill necessary to provide attentive customer care that reflects well on a client.
EFFECTIVE, FLEXIBLE AND ECONOMICAL POST SALES FOLLOW UPS
If follow up calls are not handled well, they can have a detrimental effect. Customers who are annoyed by repeated vendor calls, or calls that do not have a distinct and relevant purpose, are less likely to return and more likely complain online or to other customers. Some countries also have laws that limit when and how companies may make follow-up email communications, as well as how information may be shared and used, so careless communications can expose companies to liability. Choosing to outsource to a telemarketing agency like Marketing Strategizers helps your organization avoid these and other pitfalls.
Marketing Strategizers offers pricing and flexibility that allows small organizations to compete with Fortune 500 companies. Our off-site call center is located in the Philippines and employs college graduates, allowing us to balance top quality service with affordability.
We offer comprehensive telemarketing services to organizations across multiple industries – including but not limited to health care, legal marketing, tax preparation, work-from-home, and franchise expansion – in the United States, the United Kingdom, and Australia. Our offerings allow your organization to choose dedicated post sales follow up services or add additional options from our umbrella campaign services including sales lead generation, market research, data verification, and fund-raising.
GET IN TOUCH WITH MARKETING STRATEGIZERS TODAY!
LEAD GENERATION SOLUTIONS
Marketing Strategizers call centers manage all the tasks involved with lead generation, such as identifying the right contact person, exploring the availability of key decision makers, and pre-qualifying leads. We enable your team to achieve greater productivity with a larger pool of interested prospects. Our US and Australian-owned call center provides best-in-class service and dedicated agents to small and mid-sized businesses who wish to explore their full growth potential in the coming year.
WHAT IS LEAD GENERATION?
In marketing, a “lead” is a person who indicates some type of interest in your company’s product or service. Leads may come from people who interact with a brand via search engines, social media, the company website, a mailed survey, an inbound call, or a person who has already spoken with a cold caller. Generating leads is one of the first steps in the sales process, once there is a product or service worth selling and a general audience for the company’s offerings.
THE BENEFITS OF LEAD GENERATION
Salespeople close deals and make sure customers are linked with the right products to match their needs. That’s what they do best. The ideal scenario for a sales professional is to spend their time with someone who is already interested in the products or service and familiar with the company. Lead generation services free up your sales staff to focus their efforts on bringing pre-qualified, “warmed up” prospects through to the sale, rather than wasting their valuable time making cold calls.
HOW OUTSOURCING LEAD GENERATION CAN HELP YOUR BUSINESS
The more leads a company has, the more sales they have, so you can see why lead generation is at the core of a successful business growth strategy. The trouble with devoting much time to cold-calling and lead pre-qualification in-house is that it tends to be very expensive in places like the UK and the USA, where the cost of living commands higher wages. Outsourcing the more basic aspects of your lead generation process to intelligent, capable, courteous English-speakers in the Philippines is a way to increase your sales volume and make your sales staff more productive, without dipping into your profit margins.
WHAT A LEAD GENERATION CALL CENTER DOES
Our highly trained lead generation call center staff identifies the core decision makers at the prospect companies or households and figures out the best time to reach key targets. We educate prospects on the benefits of conducting business with your company, pre-qualify their needs and timetable for making a purchase, and set up interested parties with your inside field sales agent or office staff. It’s been estimated that 67% of sales are lost due to sales reps going through the full sales process without properly qualifying potential customers, so let us take some of the burden off your shoulders!
BUSINESSES THAT WORK WITH OUTSOURCED CALL CENTERS:
Begin hitting missed growth targets right away
Gain years of experience overnight
Realize a better lead conversion rate
Provide 24/7 availability for their customers
HOW TO GET STARTED WITH OUTSOURCED LEAD GENERATION
Call Marketing Strategizers to learn just how easy it is to on-board a lead generation team based in the Philippines.
We have more than 425 pre-screened, trained, and qualified agents working in our state-of-the-art call center. Our call center operates continuously, 24 hours a day, 7 days a week, and we provide clients with an exclusive team of agents who work only for them. All agents come to us with at least two years of college completed and previous call center experience. They pass oral and written communication tests, score above average on EQ and IQ tests, obtain National Bureau of Investigations clearance, and complete medical screening tests before being hired.
Call center staff receive thorough training on your products, services, business vision, and goals in our large conference room over the course of one to six weeks. We encourage clients to visit our office during the training period, but most training can be completed over the phone or using web-based screen sharing services if necessary. We use role play, simulations, test calls, call scripts, and videos as part of standard training procedure.
Contact us for more information on how lead generation services can help your business grow.
MARKET RESEARCH SOLUTIONS
Think of how much time and effort your business expends to initiate new relationships with potential customers and to follow through until the deal is closed. Post-sales follow-up calls during “the honeymoon phase” of your initial business transaction can lead to increased revenues and valuable referrals.
TYPICAL SALES FOLLOW-UPS MAY INCLUDE:
A warm, friendly thank you for the customer’s business
An exchange of contact information for future interactions
A check-in to ask whether they are happy with their purchases and customer service, and to answer questions
Requesting permission to send valuable content later and keep the lines of communication open
Information about complementary products the customer may be interested in
A referral request and reward
It costs anywhere from 5-25 times more to get a new client than to sell to an existing one, so it makes sense to invest in post-sales follow-up and marketing research to help you close more deals and continue to prosper.
You can save even more money by outsourcing your marketing research activities to Marketing Strategizers’ Philippines-based call center. We work with you to identify business process strengths and weaknesses, as indicated by your current customers.
WHAT ARE MARKET RESEARCH SERVICES?
Market research services help you understand the needs and desires of your customers and the behavior of your market. Research has found that 96% of unhappy customers do not issue a formal complaint; 91% simply leave and never come back. This statistics reveal how important it is to stay on top of of your customers’ satisfaction.
Customer surveys are an easy and effective way to assess the customer service experience and overall satisfaction levels. Why do people buy from you once, but never again? Was it something lacking in what you offer, or was it a problem with customer service? Is there some way you could better meet the needs of your customers now or in the future? All these questions can be answered by effective market research strategy.
Happy customers come back and buy again, spread the word to their colleagues and friends, and are less likely to post a negative review or defect to competitors. On the other hand, a study by the White House Office of Consumer Affairs found that the average dissatisfied customer will tell 9-15 people about their negative experience, thus affecting your brand reputation.
MARKET RESEARCH BENEFITS
Catch people quickly to identify the happiest or unhappiest customers for follow-up.
Answer questions before they become problems.
Ensure a favorable impression with new customers to get repeat business and referrals.
Run your business more efficiently by adjusting internal customer service training based on real feedback.
Receive the actionable customer feedback you need to create amazing experiences for your customers.
HOW OUTSOURCING MARKET RESEARCH HELPS YOU UNDERSTAND YOUR MARKET
The cost for completing 200 phone surveys can vary from $5,000 and $15,000, according to marketing research firm Hosted Survey. Not every small to medium-sized business can afford that kind of investment. Outsourcing call center work to a tech-savvy city of educated native English speakers like Cebu City can dramatically lower these costs, as the cost of living is lower here.
FREQUENTLY ASKED QUESTIONS ABOUT OUTSOURCED MARKET RESEARCH
Here are a few questions about our market research services:
What is Market Research?
Market research can mean many things, but to us, it involves short customer surveys to inquire into customer satisfaction following a recent sale. We can ask open-ended questions, rating scale questions, or a combination, depending on your preferences. The market research gathered is then used to make improvements, assure success, and drive innovation.
How can market research help you understand your market?
Market research surveys help you examine different areas of customer satisfaction to understand why customers come and go. Calling to offer a simple “thank you” and ask just a few questions can dramatically improve customer satisfaction and put out small fires before they turn into raging infernos. We’ll help you gauge how well (usually on a scale of 1-5) your team and products meet customer needs. We’ll also identify your market’s biggest current challenges to gain ideas on what they’d like to see in the future.
What is the value of outsourcing market research?
Even though the value of market research is clear, making all those calls and tracking the results takes up valuable resources in time, money, and personnel. That’s why many small and medium-sized businesses make the leap into conducting post-sales surveys faster, easier, and cheaper by outsourcing to an experienced call center that acts as an extension of your business.
CUSTOMER SURVEY SERVICES
Successful businesses understand the inherent value of customer satisfaction. Maintaining existing clients costs significantly less than finding new ones. Candid customer feedback is important because it provides business owners with the knowledge needed to assess strengths and weaknesses so they can improve practices, products and services. One of the most effective ways to gather post-sales feedback is by conducting a customer survey. Customer surveys open a dialogue that not only measures satisfaction rates, but helps ventures strengthen client relationships and build loyalty.
Marketing Strategizers’ customer survey services help streamline what can often be a laborious task for many businesses. We have extensive online market research expertise and will create, host, and administer useful surveys that provide valuable insight about B2B market needs and how well they are being met. Our customer survey services are an effective tool for engaging clients, gathering feedback and generating repeat sales that will help grow your business.
WHAT ARE CUSTOMER SURVEY SERVICES?
Marketing Strategizers provides operations of all sizes with customized solutions for getting end-user feedback about their products and services. Our customer survey services include survey design, delivery and thorough analysis for benchmarking data. The information gleaned in these surveys allows businesses to identify problems and make necessary revisions before they have a negative impact on sales. We give companies an affordable means to obtain actionable feedback that can be leveraged to improve products, services and the overall customer experience. Many start-up ventures have taken their business to the next level by utilizing customer survey services.
CUSTOMER SURVEY BENEFITS
It’s no secret that satisfied customers are more likely to develop loyalty to a particular brand or company. Creating a product or service that people value and want to buy means opening a dialogue with customers. Customer surveys yield many benefits by providing invaluable market insights and deepening relationships with existing clients. They offer “big picture” data about your operations, measure satisfaction rates, pinpoint emerging needs and interests, and can even help decrease customer attrition rates. Periodic assessments of end-user perceptions are crucial to the growth of any operation and prompt customer survey follow-ups will unquestionably build commitment to your
IN SUM, CUSTOMER SURVEYS:
Provide insight to improve products/services
Build customer loyalty
Identify strengths and areas of improvement
Allow you to create a better customer experience
Help generate repeat sales
HOW OUTSOURCING CUSTOMER SURVEYS HELPS YOU IMPROVE YOUR PRODUCT OR SERVICE
Many of today’s most innovative and successful companies are outsourcing customer surveys to gain a competitive edge. Annual or even bi-annual surveys are not sufficient in a rapidly-changing marketplace where consumer perception and satisfaction is key to business growth. By outsourcing customer survey services with Marketing Strategizers, businesses can stay on top of feedback on a more regular basis, enabling them to make adjustments to enhance products and services. Writing, administering and processing customer surveys in-house takes a great deal of time, research and resources. One of the clearest benefits of outsourcing with Marketing Strategizers is having a professional company perform this task for you, using the best practices and latest software. Our services are competitively priced to fit almost any budget and you can rest assured that our highly educated team is well-versed in survey research and design, analysis and data interpretation.
Gain a competitive edge by outsourcing your customer surveys with Marketing Strategizers.
Outsourced telemarketing allows an organization to leverage personal contact to further customer relations in a strategic and affordable way. Marketing Strategizers offers a reliable solution to businesses looking to grow their sales base, relying on skillfully trained staff and major lead generation tactics.
There are many ways to accomplish telemarketing goals. An effective strategy should take into account the goals, operations, and clientele of the business. Working with a skilled and experienced telemarketing firm that understands your goals is the top way to solidify a successful approach. Marketing Strategizers offers tailored programs to suit your needs and skilled agents with years of experience.
WHAT IS TELEMARKETING?
Telemarketing is sometimes misunderstood because it is an umbrella term that overlaps some other services. It encompasses telesales as well as broader activities that lay the groundwork for converting sales.
Telemarketing offers established businesses and those looking to grow an economical and efficient way to engage potential customers in a strategic and targeted way. It includes providing information, fielding customer feedback, scheduling appointments, producing leads, and otherwise generating interest by telephone.
THE BENEFITS OF TELEMARKETING
Telemarketing uses an inexpensive medium to personally reach an audience – presenting an invaluable opportunity of active interaction. From a sales perspective, telemarketing provides the opportunity of an intimate dialogue, which fosters a relationship and allows the associate to overcome objections on the spot.
Effective telemarketing is based on the generation of strong leads. This results in significantly more success than cold calling. After a sale, telemarketing allows for valuable feedback to improve your product, business, or relations.
Telemarketing with the help of Marketing Strategizers offers the additional benefit of our unique methods to dial U.S. cell phones without running afoul of American laws.
WHY OUTSOURCE TELEMARKETING SERVICES?
Outsourcing telemarketing lets you do what you do best while letting highly trained telemarketing associates handle what they do best. It is common in many industries that the top performers are not skilled in direct marketing – but this can be handled by a dedicated staff. Outsourcing also reduces the time and cost of training internal staff for the job. Trained telemarketers can also usually do the job more effectively because they are skilled at narrowing down the field to those leads most worth attention, resulting in improved conversion rates.
WHY OUTSOURCE TELEMARKETING?
Lets you do what you do best
Get the most out of every team member
Reduce time and improve efficiency
Improve conversion rates
WHAT IS THE VALUE OF OUTSOURCING TELEMARKETING SERVICES?
Outsourcing is efficient because it allows an organization’s professionals to focus on their main job functions while leaving telemarketing to a trained and experienced staff. Besides the time, effort, and skill it takes to manage an effective campaign, organizations that manage their telemarketing internally must also take on the hiring and training of their staff. Overall, an outside telemarketing team costs less and performs better.
Our telemarketing call center saves money for American, British, and Australian organizations while staffing our call center with college graduates. We provide complete training and have expertise in developing leads, writing scripts, and interacting with potential clients.
WHAT TYPES OF TELEMARKETING SERVICES ARE AVAILABLE?
Marketing Strategizers offers a full range of services from our telemarketing call center. Our inbound services include customer service and tech support.
Our trained agents help improve customer experience and retention by taking a personal approach while taking and processing orders, fielding requests for customer support, registering conference and event attendees, scheduling appointments, providing directory assistance, answering billing inquiries, managing call overflow, offering support for website navigation, software or mobile applications, troubleshooting or diagnosing a software problem, or performing other services that improve customer retention.
Our outbound call center can provide sales lead generation and market research, surveys, fund-raising, data verification, post-sales follow-up, and other telemarketing services to suit customer needs.
We offer small and medium-sized businesses the same high quality expected by large corporations but we do it affordably and with flexible month-to-month options.